The Illawarra & South Coast Tenants Service (ISCTAAS)

ISCTAAS services the Wollongong, Shellharbour, Kiama, Wingecarribee, Shoalhaven, Eurobodalla, and Bega Valley areas. This service can provide FREE information, advice and advocacy to new and existing clients. This includes help with applications and hearings in the NSW Civil & Administrative Tribunal.

Clients who we CAN provide free information, advice and advocacy to:

alt Housing NSW tenants

alt Community housing tenants

altAboriginal housing tenants

alt Permanent residents of caravan parks & manufactured home estates

alt Boarders and lodgers

alt Private tenants renting from a landlord and/or a real estate agent.

alt Private tenants with bond enquiries should contact NSW Fair Trading on 133 220 prior to contacting our service.

Clients who we CANNOT provide free information, advice and advocacy to:

X Landlords

X Real Estate Agents

X Department of Housing Providers

X Community Housing Providers

X Park Owners/Managers

How we can help you with your tenancy matter

Phone Advice:

Please call us for FREE tenancy advice on:

4274 3475     or      1800 807 225

Monday – 9.00am – 12.00pm
Tuesday – 1.00pm – 4.00pm
Wednesday – 1.00pm – 4.00pm
Friday – 9.00am – 12.00pm

Face to Face appointments:

These appointments are available as required. Locations for appointments are:

Illawarra Legal Centre, 7 Greene St, Warrawong 2502

Eurobodalla Family Support Service, Unit 4, 24-26 Ford St, Moruya

For more information or to book this type of appointment please call us on:

4274 3475 or 1800 807 225.


Please visit The Tenants Union at: to download factsheets and sample letters regarding your rights & responsibilities as a tenant.

Free Community Education Workshops

Community Education sessions that can be provided by the Tenants Service include:

General rights & responsibilities
This session outlines the main rights and responsibilities of both tenants and landlords.Target audience: both workers and tenants.

The NSW Civil & Administrative Tribunal
Information on using the Tenancy Division of the Tribunal including how it works, applications, hearings and evidence. Target audience: tenants and workers.

Tenant Databases
Information about the use of tenant databases in NSW including when tenants can be listed and what they can do about inaccurate or unlawful listings. Target audience: workers.

Residential parks
A range of sessions can be provided focusing on specific issues or covering the main rights and responsibilities of residents and park owners. Target audience: park residents.

Please note that the target audience is merely a guide and sessions are always open to others.

Other Useful links

Tenants Union:

Tenants Union Blog:

Sharehousing Survival Guide:

Australian Council of Social Service: