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Tenants Service

Our Solicitors Providing Legal Advice In Most Areas Of Law

Illawarra Legal Centre

Tenants Service

ISCTAAS services the Wollongong, Shellharbour, Kiama, Wingecarribee, Shoalhaven, Eurobodalla, and Bega Valley areas.

This service can provide FREE information, advice and advocacy to new and existing clients. This includes help with applications and hearings in the NSW Civil & Administrative Tribunal.

Clients who we CAN provide free information, advice and advocacy to:
  • Community Housing tenants
  • Aboriginal housing tenants
  • Permanent residents of caravan parks
  • Permanent residents of manufactured home estates
  • Boarders and lodgers
  • Private tenants renting from a landlord/ real estate agent.
Clients who we CANNOT provide free information, advice and advocacy to:
  • Landlords
  • Real Estate Agents
  • Department of Housing Providers
  • Community Housing Providers
  • Park Owners/Managers

Private tenants with bond enquiries should contact NSW Fair Trading on 133 220 prior to contacting our service.

Connect With Illawarra Legal Centre

How We Can Help You With Your Tenancy Matter

Phone Advice

To make an appointment please call on 4274 3475 or 1800 807 225

Face-to-Face Appointments

These appointments are available as required at:

Illawarra Legal Centre
7 Greene St, Warrawong 2502
For more information or to book this type of appointment please call us on 4274 3475 or 1800 807 225

Free Community Education Workshops

Community Education sessions that can be provided by the Tenants Service include:

General Tenancy Rights & Responsibilities

This session outlines the main rights and responsibilities of both tenants and landlords. Target audience: both workers and tenants.

The NSW Civil & Administrative Tribunal

Information on using the Tenancy Division of the Tribunal including how it works, applications, hearings and evidence.  Target audience: tenants and workers.

Tenant Databases

Information about the use of tenant databases in NSW including when tenants can be listed and what they can do about inaccurate or unlawful listings.  Target audience: workers.

Residential parks

A range of sessions can be provided focusing on specific issues or covering the main rights and responsibilities of residents and park owners.  Target audience: park residents.

Please note that the target audience is merely a guide and sessions are always open to others.

More Help

Other Useful links


Please visit Tenants Union to download factsheets and sample letters regarding your rights & responsibilities as a tenant.


 The ‘blog’ of the Tenants’ Union of NSW hopes to inform, educate and debate the legal, political and cultural aspects of this renting life.

Sharehousing Survival Guide:

The Share Housing Survival Guide is designed to provide both practical and legal information for people in share housing.

Vote ‘Home’ in bid to end the housing crisis by 2025:

The Australian Council of Social Service (ACOSS) asks all Australians to stand up for change by signing the Vote Home petition calling for a national strategy to end the housing crisis by 2025.

Please take note that

Illawarra Legal Centre cannot give legal advice by email

Unfortunately we cannot give advice by email. We cannot protect any confidential information you send to us by email if we have not asked for that information.