Illawarra Legal Centre
Phone: 02 4276 1939
Fax: 02 4276 1978
Telephone interpreter TIS
13 14 50

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information, visit:

Tenants Service
Phone:02 4274 3475
Freecall: 1800 807 225
Fax: 02 42743491

The Illawarra Legal Centre is a member of the National Association of Community Legal Centres (NACLC) and is based in Warrawong, a southern suburb of Wollongong, NSW.
Welfare Rights

Welfare Rights Service

The ILC Welfare Rights Service deals with Centrelink matters. This service provides independent and FREE advice to Centrelink pension recipients. We can explain your rights and entitlements and provide assistance to appeal against decisions. In some matters we are able to represent clients at the Social Security Appeals Tribunal and Administrative Appeals Tribunal.


How we can help you with your Centrelink matter:

The law relating to Social Security law falls under Commonwealth legislation. Therefore the law relates equally to Centrelink clients regardless of where they live in Australia.

We cover the Illawarra and South Coast and Wingecarribee regions.

For more information or to find out when you can speak with a Welfare Rights Advocate please phone 4276 1939. Face-to-face appointments are also available.


Unfortunately we cannot give advice by email. We cannot protect any confidential information you send to us by email if we have not asked for that information.



Appointments are available at other locations:

St Vincent De Paul, Oak Flats on every second Wednesday

Shoalcoast Legal Centre, Nowra on every second Monday

Please phone 4276 1939 to make an appointment.


Community Education

We undertake community development and education and work on law reform where it is apparent that there are systemic problems. We are part of the National Welfare Rights Network Inc. To enquire about seminars or workshops involving rights for Centrelink recipients, please contact us on 4276 1939.


Other Useful Links:


For extensive and up to date publications refer to The Social Security handbook is also available on-line by subscription.


National Social Security Rights Network

The National Social Security Rights Network (NSSRN) is the peak community organisation in the area of social security law, policy and administration. Our aim is to reduce poverty, hardship and inequality in Australia by advocating for a social security system which is fair, adequate and well administered.

Our members are community legal centres and organisations whose role is to provide disadvantaged people with free and independent information, advice, education and representation in the areas of social security and family assistance. Our members operate in all states and territories of Australia.The NSSRN develops policy about social security and family assistance based on the casework experience of our members. We provide expert feedback to Government on new and proposed changes to welfare law and policy. We work to raise awareness of social security issues to inform the work of other organisations in advancing public welfare.



Centrelink is an agency of the Department of Human Services delivering a range of services to the community.


Social Security Appeals Tribunal

The Tribunal is the first level of external review of decisions made by Centrelink about social security, family assistance, education or training payments.

Its statutory objective is to provide a mechanism of review that is fair, just, economical, informal and quick. Applications can be lodged in writing, in person or by telephone.


Administrative Appeals Tribunal

The Administrative Appeals Tribunal (AAT) provides independent review of a wide range of administrative decisions made by the Australian government and some non-government bodies.

The AAT aims to provide fair, impartial, high quality and prompt review with as little formality and technicality as possible. Both individuals and government agencies use the services of the AAT.


Phone Advice

All initial requests for advice from the Illawarra Legal Centre should be made through the telephone advice service:


Phone Advice Times